Amazon Connect Pricing Calculator

Estimate your Amazon Connect costs and compare with other contact center solutions

Calculate Your Amazon Connect Costs

Amazon Connect is a cloud-based contact center service that enables businesses to provide customer service at any scale. Use this calculator to estimate your costs based on your specific usage patterns and requirements.

Understanding Amazon Connect Pricing

Pay As You Go

No long-term commitments or upfront payments. Pay only for what you use on a per-minute basis. This makes Amazon Connect an economical choice for businesses of all sizes.

Scalable Solution

Easily scale up or down based on your business needs without worrying about infrastructure. Handle seasonal spikes or unexpected call volumes with ease.

AI-Powered Features

Leverage advanced features like Contact Lens, Amazon Q, and Voice ID to enhance customer experience and provide agents with the tools they need to succeed.

Amazon Connect Pricing Components

Amazon Connect uses a pay-as-you-go pricing model that includes charges for:

Telephony usage: Per-minute charges for inbound and outbound calls
Phone numbers: Monthly fees for DID and toll-free numbers
Chat and messaging: Per-message fees for customer interactions
Additional features: Optional services like Contact Lens, Amazon Q, and more

Our calculator helps you estimate these costs based on your expected usage patterns.

About This Calculator

This calculator provides estimates based on the official Amazon Connect pricing. Actual costs may vary based on your specific usage patterns, AWS region, and any special pricing arrangements you may have with AWS.

For the most accurate pricing information, we recommend consulting with an AWS representative or referring to theofficial Amazon Connect pricing page.

How to Use This Calculator

Enter your expected number of agents and call volume
Configure additional features like chat, email, and AI capabilities
View your estimated monthly and annual costs
Compare Amazon Connect pricing with other contact center solutions
Download or share your pricing estimate

Last updated: March 2025. Pricing information is subject to change.

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